In view of the upcoming system security upgrade, starting from April 13, 2026, you will be required to enter a One-Time Password (OTP) when logging in to the e-Policy Service. Please ensure that your mobile phone number and email address are up to date to receive the OTP. If you need to update your mobile number and email address, please proceed under “Personal Information” → “Change of Personal Information.”
YF Life Expands Scope of Support, Offering Special Financial Aid to Affected CustomersWe express our deepest condolences and sympathy to all customers and families affected by the recent Tai Po fire disaster.A special customer service hotline has been established at 2533 5592 to provide immediate consultation services, including:
Special Compassionate Financial SupportSpecial Emergency Support ServicesFlexible Policy and Premium ArrangementsExtended Grace PeriodsIn the face of this challenging time, YF Life is committed to supporting all affected customers through tangible actions, standing alongside them to move beyond the shadow of this disaster and return to a stable life.
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